Frequently Asked Questions
Quick answers to common questions about Tradesteady and automated trading.
What is a webhook?
A webhook is a private URL we give you. You paste it into a TradingView alert (or send to it from AmiBroker or your own code). When the alert fires, the message goes to that URL, and Tradesteady places the trade on every broker, exchange or MT5 account you linked to it.
Do I need a TradingView paid plan?
For your own TradingView alerts: yes. Any paid plan (Essential or higher) with two-factor authentication turned on; the free Basic plan can't send webhooks.
For Webhook Forwarding Automation (our ready-made Spot, Futures and MT5 bots): no. We run the strategy; you only connect your exchange API or MT5.
Which brokers and exchanges can I connect?
India: Zerodha, Dhan, Fyers, Angel One, Upstox, Groww, Alice Blue, Shoonya / Finvasia.
Crypto: Delta Exchange India, Delta Exchange, Binance, Bybit, OKX and KuCoin (futures and spot), BitMEX.
MetaTrader 5: any MT5 broker, with our EA on your terminal or MetaTrader Direct (no EA, no terminal).
Notifications only: Telegram and Discord.
What is a route?
A route is where a trade goes when an alert arrives, for example “Binance Futures” or “my MT5 account”. In the dashboard open Automations → Webhooks & routes and click + Add route on a webhook. One webhook can have several routes (e.g. MT5 + Binance); R= in the message sends an alert to just one of them.
Do Indian brokers need a static IP?
Yes. Under SEBI's retail algo framework (circular of 4 February 2025, in force from 1 April 2026), brokers accept API orders only from a static IP you have whitelisted with them. Our Static IP gives you a dedicated Indian IPv4 for ₹499/month; you can also use your own static IP. Crypto exchanges are outside SEBI, though some (like Delta Exchange) ask for an IP whitelist on trading keys.
Is my API key safe?
Yes. Your API keys, secrets and broker tokens are encrypted (AES) before they are stored and decrypted only at the moment an order is placed. They travel over HTTPS, are never written into your alert log, are never shown to other users and are masked in our own support tools. MetaTrader Direct passwords are sealed the moment you save them and never shown again, not even to you. Protect yourself too: create exchange keys with trading permission only (never withdrawals), whitelist an IP where the exchange allows it, and delete the route or revoke the key at any time.
What should my alert message look like?
One line of text, for example Buy BTCUSDT Q=0.01 SL=2% TP=5% or Close XAUUSD. The easiest way to get one is the Alert message button on your route or Automations → Alert message builder. All formats, including JSON, are in Alert formats.
Can I try before subscribing?
Yes. Click Start trial on the dashboard for a 7-day free trial of Webhook Automations. Paper trading is free: simulated orders on Binance, Bybit, Delta Exchange, Fyers and Dhan routes, with no API keys and no real money.
How much does it cost?
Webhook Automations starts at $9.99/month (1 webhook, 3 routes), with 3-, 6- and 12-month plans that cost less per month. Each add-on adds 1 webhook and 3 routes. Static IP is ₹499/month. See the Store in your dashboard for every product and current price.
MetaTrader: EA or MetaTrader Direct?
MetaTrader (EA on your terminal): you run MT5 (ideally on a VPS) with our Expert Advisor attached; see the MT5 setup page.
MetaTrader Direct: you enter your MT5 login, password and server once; we hold the session and place orders, so there's nothing to install or keep running.
Trade Sync: EA or terminal-free?
EA engine: you run MT5 and TradeSyncEngine.exe on your own Windows VPS; the master’s trades are sent to your follower terminals.
Terminal-free engine: no MT5 terminal, no EA, no exe. You save the master login and each follower login once (the master can use the read-only investor password); we watch the master and place the same orders on every follower, and positions open, change and close together. Each follower has its own lot-size rule and per-symbol lots. It works with forex / CFD brokers; NSE / MCX servers need the EA engine. Choose the engine when you create a group in Trade Sync.
Where do I see if my alert worked?
Open Alert log in the dashboard. Every alert shows what was received and what each route did with it. If your webhook has a secret token, alerts without "secret" in the JSON are rejected, and the same alert sent twice within 5 seconds is skipped as a duplicate.
How do I log in?
On the Login page, enter your email and click “Send Verification Code”. Enter the 6-digit code from your email to sign in. There is no password. Need help? Contact support.
Where can I get step-by-step setup help?
Read the TradingView Webhook Setup Guide, or the AmiBroker Webhook Setup Guide if you send alerts from AmiBroker. For MT5, see the MT5 Connection Guide. In the dashboard, Setup guide and Ask Vinny in the sidebar walk you through it, and WhatsApp support is one click away.
Where can I get a PDF of features or how to use Tradesteady?
Features Overview describes the platform (webhooks, paper trading, Webhook Forwarding Automation, Trade Sync, MT5 and more). How to Use is a step-by-step guide. Open either page and use your browser’s Print → Save as PDF.
How do I turn off auto-renew, or I enabled autopay by mistake?
You can do it yourself. Log in and open My account → Subscriptions. On your subscription, untick Auto-renew or click Cancel. Either stops future charges; your access stays active until the current expiry date, and you can turn auto-renew back on before then.
Turning off auto-renew does not refund a charge already made. See our Refund & Cancellation Policy or contact support for refund requests.